Customer Care

My Order

After placing your order with Spa Ceylon Australia, you'll receive a confirmation email with your order details. If it doesn't arrive within a few minutes, please check your spam or junk folder, or contact our customer service for assistance.

Buy Online Pick-Up Instore

Shop online and pick up your order at a Spa Ceylon Australia store near you. Click here to learn more about the convenience of in-store pick-up and how to choose this option at checkout.

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Refunds & Exchange

Need to return or exchange an item? Click here for detailed instructions on how to initiate a return or exchange, along with our policy guidelines.

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FAQs

Spa Ceylon is a luxurious Ayurveda-inspired wellness brand that brings the ancient healing traditions of Sri Lanka to the modern world. Our range of products includes skincare, body care, hair care, wellness, and home aromatherapy, all crafted using natural and organic ingredients. We are committed to promoting holistic well-being through our products, which combine the wisdom of Ayurveda with modern science to deliver effective and indulgent self-care experiences.

At Spa Ceylon, we harness the power of naturally active ingredients to create products that are both effective and gentle on the skin. Our formulations include botanicals, herbs, and essential oils, all carefully selected for their proven therapeutic benefits. These ingredients are sourced from nature and processed in a way that preserves their potency, ensuring maximum efficacy. By focusing on naturally active components, we offer products that not only enhance your beauty but also support your overall well-being, all while remaining kind to your skin and the environment.

Spa Ceylon products are exceptional because they combine the finest natural ingredients with the ancient wisdom of Ayurveda. Our formulations are crafted using sustainably sourced botanicals and essential oils, known for their therapeutic properties. We are committed to ethical practices, ensuring our products are 100% cruelty-free and environmentally friendly. Each product offers a luxurious experience with rich textures, exotic fragrances, and elegant packaging. Backed by modern science, our products are designed to deliver visible results while promoting overall well-being, making your daily routine a ritual of indulgence.

Yes, Spa Ceylon is a cruelty-free brand. We are committed to ethical practices, which means that none of our products are tested on animals at any stage of development or production. We believe in the sanctity of life and are dedicated to creating products that are kind to both your skin and the planet. Additionally, we strive to ensure that our sourcing and manufacturing processes reflect our commitment to sustainability and ethical responsibility.

Many of our products are formulated with gentle, natural ingredients that are well-suited for sensitive skin. We understand the importance of being cautious when it comes to delicate skin types, which is why we use calming and soothing botanicals that help to nourish and protect. However, as with any skincare product, we recommend conducting a patch test before full application to ensure compatibility. If you have any specific concerns, it's always a good idea to consult with a dermatologist before trying new products.

Yes, we do offer a convenient Click and Collect service. You can shop online and choose the "Pick-Up In-store" option at checkout. Once your order is ready, usually within 1 hour of purchase, you’ll receive a notification via email or SMS. Simply visit your selected Spa Ceylon Australia store to collect your purchase at your convenience. This service allows you to enjoy the ease of online shopping without the wait for delivery.

Tracking your order is easy with Spa Ceylon Australia. Once your order has been shipped, you will receive a confirmation email containing your tracking number. Simply click on the tracking number or enter it on the courier’s website to monitor the status of your delivery in real-time. If you have any issues or need further assistance, our customer service team is always here to help.

Returns & Exchanges FAQs

At Spa Ceylon Australia, we want you to be completely satisfied with your purchase. If you are not, we gladly accept returns of products that are in new or gently used condition, provided they are returned within 14 days of purchase. To qualify for a refund or exchange, the product must be in its original packaging, complete with all accessories, and include proof of purchase or a gift receipt. Our goal is to make the return process as seamless as possible while ensuring that all returned items meet our quality standards.

Returning an item to Spa Ceylon Australia is simple and straightforward. If you purchased the product online, you can initiate a return by contacting our customer service team via email or phone. They will guide you through the process, including how to prepare your package and where to send it. For in-store purchases, simply bring the item along with your receipt to the nearest Spa Ceylon Australia outlet. Our staff will assist you in processing the return or exchange on the spot. Please refer to our detailed Returns & Exchanges Policy for more information.

Yes, if you received a Spa Ceylon Australia product as a gift and wish to return it, we are happy to offer an in-store credit, which you can use toward any future purchase at Spa Ceylon Australia. To return a gift, please bring the product and the accompanying gift receipt to any Spa Ceylon store within 14 days of receiving the gift. Our team will issue an in-store credit that you can redeem at the outlet where you processed your return. This allows you to choose something else from our extensive range of products that better suits your needs.

Still Have a Question ?

If you didn’t find the answer you were looking for, we’re here to help! Reach out to our customer service team for personalized assistance with any queries or concerns. We're committed to ensuring you have a seamless shopping experience with us.

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